At Teelixir, we are proud of our products and we stand by them 100%. We want our customers to have the opportunity to experience our products risk-free.
If you would like to return a product, please email us with your name and order number, item to be returned, and whether you want a refund, exchange or store credit to email@example.com.
As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorised your credit card for the purchase. If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.
All orders placed before 1 pm (AEST) will generally be processed and shipped out on the same day. This applies during the weekdays (Monday to Friday) and excludes Australian public holidays. However, due to varying order volumes at different times of the year, it may take a longer or less time. We will send your tracking information after the order has been processed and fulfilled to the email address you provide at checkout. If you do not receive tracking information from us within four business days of your order, please feel free to contact us at firstname.lastname@example.org.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it and contact us immediately. If your item(s) do arrive damaged please contact us at email@example.com and we will process you with a refund or replace the damaged goods.
International Orders (outside Australia):
***Please review your country’s Importation regulations carefully before placing your order, as we are not responsible for items refused by Customs in accordance with their prohibition policies.***